F.A.Q.

  • 1What kind of services do you offer?

    Our company is a provider of a variety of academic writing papers including essays, research papers, coursework, term papers, etc. We also complete lab reports and business plans, resume and CV writing, dissertation writing, and can edit and proofread your ready works and drafts.

  • 2Is your service legal?

    Yes, entirely. We provide papers for our clients’ reference and use as assistance in research, so use of our products is totally legal.

  • 3Is the service you provide confidential?

    100% confidentiality is guaranteed to all our clients. We keep all your personal and payment data private and never share it with third parties for promotion, commercial, or other purposes.

  • 4Do you provide pre-written products?

    We never use pre-written materials because of their non-originality and inability to fit the pre-written text into new, original instructions of the customer. Hence, we always write all papers from scratch and complete all orders in full compliance with each client’s individual order.

  • 5Who are your writers?

    Due to our rigorous and multi-stage process of recruitment, we have achieved excellence and 100% reliability of our writing team. At present, it consists of 90% ENL writers from the UK, the USA, Australia, and Canada, all with Master’s or PhD degrees, for your full satisfaction with the writing quality. 10% of our writers are ESL speakers, but they service ESL customers with specific needs of non-ENL writing style only.

  • 6How can I communicate with my writer?

    Our policy prohibits direct communication between writers and customers for confidentiality purposes, so you can communicate with your writer via the system of exchanging messages in the messaging board in your personal cabinet.

  • 7How do you guarantee papers’ originality?

    Yes, we double-check all orders twice with premium plagiarism checkers to guarantee 100% originality of all materials delivered to clients. However, we do not use Turnitin because once the paper is downloaded into the program, it will show up as plagiarized as soon as you submit it to your university. Therefore, we leave the Turnitin check for your submission.

  • 8How can I produce payment for the order?

    We have a flexible system of payments that accepts numerous kinds of transfers, so please check it to select the payment method suiting you most. If you do not find the option you would like to use, do not hesitate to contact our support team and we will always find a solution.

  • 9Is your pricing fair?

    We try to keep our pricing at the moderate market level, so we constantly monitor trends and competitors to keep the edge. Thus, we have achieved the sufficient pricing level given that our writers are ENL speakers with high academic credentials, and their work costs much.

  • 10How do I get the ready product?

    As soon as your writer completes the product you ordered, you receive it for preview in your personal cabinet at our site. If you review it and have some revisions or remarks, please send your writer a relevant message and he/she will start working on the changes right away. If you are satisfied with everything, you are free to download the paper and prepare it for submission to your tutor after confirmation of your approval.

  • 11What formatting and referencing styles do you use?

    Our writers are experienced with numerous formatting and referencing styles. So far, we provide referencing in the MLA, APA, Harvard, Oxford, Chicago/Turabian, OSCOLA, Blue Book, and other referencing styles, but if your style differs, please provide us with a handbook and we will format your paper accordingly.

  • 12I have some additional materials to share with my writer, how can I do that?

    As soon as you place an order, you have constant access to it in your personal cabinet at the site. You can upload all materials there for your writer’s reference, but we advise to do it as soon as the order is registered and the writer is assigned – late upload of materials may require additional work.

  • 13What if my paper is delayed?

    We discourage deadline violation in all forms, so if your deadline has come and the paper is still not there, urgently contact support and they will settle the issue.

  • 14What if my paper is of low quality?

    We acknowledge that sometimes a writer may misunderstand the requirements, so if you are dissatisfied with what you see, please send your revision requirements and we will make all revisions. However, please keep in mind that revision is provided for free only if it fits the initial instructions, and you cannot ask for changing the topic or adding parts not initially mentioned in the order description.

  • 15I have not received the paper/ I am fully dissatisfied. Can I get my money back?

    Sometimes an emergency can occur, and we have created a refund policy for such cases. If your paper completely dissatisfies you even after a series of revisions or is severely delayed and you do not need it anymore, we are ready to give your money back in full amount. Just contact support and file a refund request, it will be investigated by our Quality Assurance Department and in case your claims are found valid, you will be given money back within 14 business days.

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